FREQUENTLY ASKED QUESTIONS
Our minimum order for custom garments is 36 pieces. We can facilitate smaller orders but there are restrictions as to how many colors and placements can be used on your shirt.
Minimums for custom flat stock or poster printing are 50 pieces. We are able to facilitate smaller orders but this is done on a case by case basis, so please contact us with any questions.
Our standard turnaround time is 7-10 working days. We do have rush service available under certain conditions and at an additional cost. Please contact us for further information.
We are an artist-run shop so if you need art created for your project, we can definitely help. If you already have art, please take a moment to double check the Art Requirements page.
We go the extra mile in making sure that we don’t start printing until we are sure that we are all on the same page. Once we receive your art and product description, we start making a digital mock-up (or proof) of your design. Once you have approved the design or made any notes for us to change, we are ready to start printing. In some cases we will print a physical sample for your approval before we start printing your actual merchandise.
Sometimes blank goods and specialty products/materials can become out-of-stock during the quote process. This is most likely to happen during peak seasons such as Back To School and Music events.
We will make every reasonable attempt to let you know if a product is no longer available and offer a comparable substitution, although additional charges may apply.
We offer plastisol, water-based, discharge, metallics and foil for garments. For flat stock we primarily use water-based, but lacquer-based inks are also available for certain items at an additional cost.
Our experienced press technicians are happy to custom mix ink colors to your specifications. Pantone matches generally incur a $15 fee per color.
Our goal is to make the ordering process as easy as possible. Just fill-out our quote request form and email it back to us. Please be as detailed as possible with your quantities, and number of colors used in your designs as these affect pricing. We will review your information and get back to you usually within 2-3 business days to review your quote with you. (If your have a rush order, or your quote has special details not listed on our form, feel free to call us.) After pricing is approved, the next step is having our Art Dept. make your proofs. Once you approve the mock-ups (or proofs), we collect a 50% deposit on your order total and it moves into the queue for printing.
We are limited in our ability to print over zippers and seams on garments. Please contact us for more information.
For garment printing we currently offer a maximum image size of 18″ wide and 20″ tall. Maximum image size for flat stock / poster printing is 24″x36″ with a full bleed.
For garment printing we can currently print up to 8 colors. For flat stock printing you can use as many colors as you want, but please be advised that there is a screen charge per color used and the higher the number of colors used in the design, the higher your minimum quantity must be.
We accept checks, credit cards and purchase orders. We offer net terms to approved accounts.
We require payment in full (of your finalized quote) when you place your order.
We hope that you are so satisfied with your order that you’ll come back for more! To re-order a previous job or design, just drop us an email and let us know what needs to be re-printed. We will get back to you on any price changes or additional information that affects your order.
If you’re re-ordering a design within 6 (six) months of your previous invoice date, we will waive/discount set-up fees at our discretion.
We are happy to provide printing services on customer supplied goods. It should be noted that you may be required to provide additional items to ensure we meet your total quantity needed. Pricing and further information is available upon request.